Shipping & Returns
We ship across Canada, US and Internationally!
Orders are shipped and delivered Monday through Friday within 48 hours of receipt.
Shipping rates: $10.00 for Western Canada, $12.95 for Ontario & Quebec.
FLAT $15 for Maritime Canadian Provinces , Territories and the USA.
We ship via Canada Post and shipping rates include insurance & traceability.
You can expect your parcel to be received between 2 to 10 business days; however, delivery times will depend on the postal services in your area
Greater Vancouver Area deliveries are generally next day.
If ordering outside of Canada or the US, we will contact you after the order is placed for shipping rates. You can also contact us for an International shipping quote.
After placing your order, an email confirmation will automatically be sent to you with your unique order number and tracking number.
Please contact customer service if you have any concerns about your order at 1-800 701-2734 or 604-676-8070.
We hope you're going to love your purchase, unfortunately though we cannot accept any returns or exchanges on makeup, skincare, hair care products, undergarments and earrings. We will do our utmost to ensure that you are satisfied with your purchase.
Should you be concerned about any product information, please ask us and we will send you a full list of the ingredients and would be happy to send a sample to try.
All purchases, except for those mentioned above, can be exchanged or returned for store or online credit within 14 days, accompanied with original receipt. Please contact us via email before returning anything so we can inform you where and how to make your return.
**Shipping and Handling fees are not refundable.
All our items are inspected before being packaged and shipped. If you find any damage or issues with any of the items, please report it within 48 hours and send a picture showing the damage to firstname.lastname@example.org. We will address how to proceed in getting a replacement item sent to you.
Our inventory may be subject to change, despite our best efforts to keep inventory accurate. This rarely happens but in the event that it does, you will be notified shortly after placing your order and you will be refunded for the payment amount.
Your privacy is sacred to us! We will not release, rent, sell, loan or disclose any personal information you share with us to anyone.